American Society for Quality
 Section 0904 - East Central Indiana
PO Box 3147  Muncie, IN 47307-1147
www.asq904.org

The source of Quality Professionalism in East Central Indiana

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September 2002 Membership Meeting
ASQ Section 0904 - East Central Indiana

Wednesday, September 18, 2002
to be held at the
Sirloin Stockade
North West corner of McGalliard and Morrison Roads
Across the street from the Muncie Wal-Mart

4949 W Hessler Rd, Muncie, IN      Phone:(765) 287-9051
Click here for direction to the Sirloin Stockade

Pre-Clinic

6:00 PM    "Regression Analysis"
                       by Rhonda Goss

Dinner 6:30 PM (Pay restaurant cashier) 
Agenda

Dinner
Introductions
Door Prize Drawing
Section Business
Introduction of Speaker

Speaker

 

7:30 PM
"Use of Variation Tools in Sales and Operations Planning"
Speaker: Gregg St. John
Partner, EMG Consulting, Fort Wayne, IN

About the Program:

The agenda for the presentation begins with a discussion of the barriers to high performance production.  A discussion follows on the topic of understanding customer demand patterns.  These are brought together in the framework of using variation analysis to drive problem solving.

About our Speaker:

Kevin Kensinger is a partner with EMG Consulting located in Fort Wayne.  He has an extensive background which includes leading numerous consulting projects at an array of companies, plant managerial assignments, and teaching at Indiana Institute of Technology.  He is co-author of the book Process Effectiveness Pocketguide (Supply Chain Management Series).  He has a BS degree in Computer Science and Accounting from Purdue and an MS in Computer Information Systems from Boston University.  He holds the following certification:  Certified in Production and Inventory Management (CIPM), Certified Quality Engineer, Certified Quality Auditor, Certified Six Sigma Black Belt, and a Certified Public Accountant.  Ken is a member of ASQ Section 0904.

Post Meeting follow-up:

Twenty-two quality professionals attended our September meeting.  Vicki Storer and Jeff Mann won the doorprizes of the "Six-Sigma Handbook" and Post-it Notes.  Chuck McPherson won the $100 Attendance Jackpot.

Chuck Darger presented Rhonda Goss with a gavel to recognize her contribution to the Section while serving as Chair in 2001-2002.  

Chuck also announced that our Section achieved ASQ's highest award - SMP Total Quality in 2001-2002.  Chuck presented Rhonda with a Total Quality pin.

 

Kevin Kensinger was our scheduled speaker.  He was called out of town on business.  Kevin's business partner, Gregg St. John was a very effective and satisfactory substitute.  

Take-aways from Gregg's talk:

Customer Value Model
    Product Desirability
    Supply Chain Responsiveness
    Financial Contribution
    Relationship Equity

Process Effectiveness:
    Utilization  (Scheduled Hours / Available Hours)
    Uptime  (Actual Hours / Scheduled Hours)
    Dependability (Actual Rate/Hour / Engineered Rate/Hour)
    Yield (Good Parts / Total Produced

Process Reliability = Uptime x Dependability x Yield
Process Effectiveness = Process Reliability x Utilization


Chuck Darger Opens Meeting


21 Quality Professionals Attend


Chuck presents gavel to Immediate Past Chair Rhonda Goss


Gregg St. John - Guest Speaker

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