American Society for Quality
 Section 0904 - East Central Indiana
PO Box 3147  Muncie, IN 47307-1147
www.asq904.org
The source of Quality Professionalism in East Central Indiana

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March 2011 Membership Meeting
ASQ Section 0904 - East Central Indiana

Wednesday, March 16, 2011
to be held at the
Sirloin Stockade
North West corner of McGalliard and Morrison Roads
Across the street from the Muncie Wal-Mart
4949 W Hessler Rd, Muncie, IN      Phone:(765) 287-9051
Click here for direction to the Sirloin Stockade

Pre-Clinic

6:00 PM    "Customer Complaints" 
Dinner 6:30 PM (Pay restaurant cashier) 
Agenda

Dinner
Introductions
Door Prize Drawing
Section Business
Introduction of Speaker
Speaker

 

7:30 PM
"Customer Complaints"
by Janet Smith
 Corporate Director of Quality
ProTrans International 

About the Program:  

Janet Smith authored the Back to Basics article in the July 2010 issue of Quality Progress entitled
 Rapid Response - the right way to address customer complaints.  

About our Speaker:

Janet Bautista Smith is the corporate director of quality at ProTrans International in Indianapolis. She earned a bachelor’s degree in chemical engineering from the University of Santo Tomas in Manila, Philippines. She is a member of ASQ and a certified quality manager, quality auditor and quality engineer. Smith is an ASQ Certified Six Sigma Black Belt. She presented the session "Lean Express" at ASQ’s 2010 Lean and Six Sigma Conference.


Post-Meeting Follow-up:

Eighteen Quality Professionals and Guests enjoyed Janet Smith's Pre-Clinic on Lean and main topic on Customer Complaints.  Many Thanks to Janet for giving her time to speak to our ASQ Section.

2011-2012 Officers were elected:

Henry Peresie - Section Chair
Allen Fuller - Chair Elect
Scott Paul - Secretary
Jim Miller - Treasurer

Congratulations!  Their duties begin July 1, 2011.

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