American Society for Quality
Section 0904 - East Central Indiana
PO Box 3147 Muncie, IN 47307-1147
www.asq904.org
The source of Quality Professionalism in East Central Indiana
|
|
|
March 2002 Membership Meeting Wednesday, March 20, 2002
About the Program: The continuous improvement program offered and started at Key that seems to make a difference is Training. Yes Training. Training is the Key (no pun intended) Training is why, Training is where and Training is continuous improvement. About our Speaker: With NWCI, Doug has trained many organizations in Geometric Dimensioning and Tolerancing, Measurement Systems Analysis, Internal Auditing, and requirements of the TS16949 standard. At NWCI we consider ourselves experts in linear calibration and inspection and any of the quality requirements related to the automotive industry. We have three coordinate measuring machines and hold a combined experience of 50 plus years in inspection and quality. Doug's niche in the industry is the wide variety of experience in quality. Graduating with a BA in Economics and Management from Earlham College in Richmond, IN, he went directly to work as a Quality Specialist (not knowing much about quality at the time) at Heritage Products in Crawfordsville IN. After 3 months of getting accustomed to manufacturing he went directly to Japan to learn and understand quality from a Japanese perspective. Earlham readied him for the task with 1 yr of Japanese language classes and 2 yrs of additional Japanese business studies. During the six years at Heritage, Doug progressed to Assistant Quality Manager. His boss and quality manager spoke only Japanese and he studied the Japanese transplant quality dynamic intensely. Moving Heritage into the QS9000 requirements from a Mitsubishi and Mazda based quality system proved very educational. Moving to Key Fasteners in 1996 to become the Quality Manager and Laboratory Manager was a major step. Key is still a Japanese company and the Japanese quality dynamic is very much present. His studies moved to A2LA ISO/IEC Guide 25 based requirements for a Metallurgical and Testing Laboratory and QS9000 requirements for a Honda based quality system. Post-Meeting Follow-up: Attendance: 23 plus our Speaker Rhonda Goss gave the Pre-Clinic on the Hoffco-Comet approach to internal auditing to the ISO9001:2000 Standard 1. Audit to the "shalls" in the
Standard. Rhonda marked up a copy of the standard and made sure that there
was a question on the audit for each shall. Yorktown Tool and Die has gained registration to the ISO9000:2000 Standard. Duane Buckneroth stated that Top Management is expected to be much more involved and knowledgeable than in the past. Duane added that the first audit to the 2000 Standard was much more intense than any previous ISO audit. Doug Leonard spoke after dinner, giving an energetic presentation about the Training Program he and the Quality Department established when he was a Key Plastics in Berne IN. Frustrated with the lack of training, Doug and his group (which included our membership chairman Vicki Storer) asked management for 30 minutes a week from each employee for training. To their delight, they got it. A typical training session would focus on a written work instruction that may need improvement. The sessions would review the instruction in detail and seek to improve it. Questions would be recorded and answered in a follow-up session when a final draft was presented. The work instruction was the subject of training for all employees - not just the ones directly involved with the operation covered by the work instruction. Doug gave the example of an individual in purchasing that had been buying calipers - but didn't know what a caliper was, as a benefit to training the whole organization.
|