American Society for Quality
 Section 0904 - East Central Indiana
PO Box 3147  Muncie, IN 47307-1147
www.asq904.org
The source of Quality Professionalism in East Central Indiana

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Wednesday, February 16, 2004
to be held at the
Sirloin Stockade
North West corner of McGalliard and Morrison Roads
Across the street from the Muncie Wal-Mart
4949 W Hessler Rd, Muncie, IN      Phone:(765) 287-9051
Click here for direction to the Sirloin Stockade

About our Speaker:  Kenny Heifner is  the Vice President, Quality & Organizational Development / Management Representative for Total Electronics, an LLC headquartered in Logansport, IN. His responsibilities include developing human resources and improving quality systems including problem solving, determining and prioritizing areas for performance improvement, researching and developing educational and training materials / systems, and administering educational and training programs. He is an adjunct faculty member for the Purdue University School of Technology and a Certified Trainer with Plexus Corporation.  Kenny is a Member of ASQ
      Mr. Heifner has over twenty years of experience in the quality, training, education and management. He has owned and operated his own business, developed training programs and administered quality improvement initiatives for General Motors, taught as a Visiting Assistant Professor at Purdue University, led numerous businesses in APQP development and deployment and to ISO 9001 and / or QS 9000 registration.  His focus is on quality systems development and implementation with emphasis on assessing, training and coaching to facilitate registration to ISO 9001, QS-9000, TE Supplement or ISO/TS 16949. He also focus on subsequent continual improvement of these systems. This includes auditing, procedure writing, training of management, implementation teams, task teams and other employees in the chosen standard and / or specification.
     Kenny was a member of an eight-person team selected to plan and execute GM’s Lighting Plant transformation to eight focused factories. He directed Quality Improvement Workshops that yielded double-digit improvements in quality, cost and productivity. He conducted research studies pertaining to photographic operator instructions, presented improved operator instructions to members of GM’s Corporate Quality Council and demonstrated development and application techniques corporation-wide. He worked with Hughes Simulation Services to develop classified technology into a training platform to improve injection-molding quality. He managed the administration of the National Occupancy Competency Testing Institute performance examinations for Purdue University.
   Mr. Heifner earned a Bachelor of Science, BS – Purdue University, West Lafayette, IN, Master of Arts in Education, MAE – Ball State University, Muncie, IN and a Master of Business Administration, MBA – Anderson University, Anderson, IN

Pre-Clinic: 
About the Pre-Clinic: In the Pre-clinic Rhonda Goss & Steve Zylka will present "Auditing Prospectus" on their experiences as auditors and how one chooses internal auditors. Your opinions on internal auditing and auditors will be solicited during the presentation. The discussion will focus on attributes of auditors and auditing styles. Bring your experiences to share.

About the Speakers: Rhonda Goss is the ISO coordinator and lead internal auditor for Tomasco.  Steve Zylka is the lead auditor and document controller for MTI DynAmerica. Both have done internal auditing for ISO 9001 and GMP. Rhonda has approximately 15 years as a quality professional and Steve has 30 years as a quality professional. Both are ASQ Certified Quality Auditors.

Post-Meeting Follow-up:

29 Quality Professionals attended the February 2005 Technical Meeting.
Rhonda Goss won the door prize: The Handbook of Quality Management

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